Frequently Asked Questions

We’re on Howard Ave in Windsor, between E.C.Row and Edinburgh St.

You can only find us in Windsor, Ontario! We’re proudly local, independent, family owned and operated!

Of course! While we do have a lovely showroom, many clients prefer to make the final selection from their home/office, because each product is made specifically for your windows. Therefore, it’s very important to check the fabric, style and operation. Because of the complexity of custom drapery, we almost always complete the order in the client’s home/office.

Typical appointments with our designer are approximately an hour in length; however, it all depends the needs of the client. Some clients are very sure of what they’re looking for or are only covering a room, and others have just purchased or built a new home and are looking for extensive design assistance. Let us know what you’re considering and we’ll build the experience around you.

Not at all! Working within the custom service world is a much different experience than big box ready-made products. We recognize that an appointment with our designer is a crucial step in the decision-making process; therefore, it’s just business as usual for us!

Yes, we do! The vast majority of our clients decide on this option and because we have everyone on staff we can include this for a flat rate; what this is will depend on what you’re looking to do – come chat with us!

We sure do! We service all of Windsor and Essex County and do, on occasion, venture into areas that are underserviced such as neighbouring Chatham-Kent County. Let us know what you’re interested in and we’ll go from there.

We are great believers in the importance of supporting our local community. All our products are manufactured here in North America, with the majority made in Canada. Our drapery is custom made locally in Windsor, Ontario.

This is what we do! Oftentimes it is helpful to have a look around and collect images of designs you like as this will help inform our designer to find the perfect treatment for your space.

Yes, you can! We welcome designers, seamstresses & tailors to come on in and have a look through our 500+ fabric books and thousands of fabrics. We have a wide range of patterns, colours, textures and materials to choose from. As well, we carry many different types of drapery hardware for various treatments.

Many of our most popular products include a 25-year warranty on workmanship, excluding cords, and regular use wear & tear. Most companies offer between 1-5 years on cords.

We do! We believe in not just selling high quality products, but in keeping those products in great condition. If you can take down the blind or drapery hardware and bring it in to us we’ll have one of our installation specialists inspect it. If you’d like us to arrange a service call, then we can do that too. Cost depends on the complexity of the service.

The benefit of being a local independent window treatment company is that we’re able to take the time to work with our clients and find a solution that fits within their aesthetic and price point. Therefore, we don’t run sales. Our philosophy is best products and best price for everyone everyday.

When someone refers to true custom/bespoke they mean that the product doesn’t exist until the client orders it. It is then made especially to the exact dimensions and details - such as operation, style, colour etc. - are completely up to the client. This process provides the highest quality, flexibility and most individual experience. Custom-cut: means that the product has already been mass-produced and is then cut to your dimensions. You are limited to the options chosen by the manufacturer. Big box stores: will provide your most limited options in terms of style, operation and size. In general, as with custom-cut, the after-purchase service and quality of workmanship may be compromised; in addition, warranties tend to be limited.

Yes, we do! One of the benefits of having our own factory and from being in business as long as we have is that we have a great deal of experience and knowledge. Even if you only have a broken part, or are missing a part, or are just not sure what you need, come on in and we’ll take a look and see how we can help you.

We’re calling our clients approximately 4-6 weeks after the check measure for their installation.

After you’ve decided on your products, we take a 50% deposit. The balance isn’t due until we complete the installation. For your convenience we accept Visa/Mastercard, debit, cash, as well as personal cheque.

For most blinds regular dusting will be all that is needed. Products can be cleaned by gently blotting with a soft, damp cloth or sponge using lukewarm water and a mild detergent. For fabrics, to avoid pilling, be careful not to apply too much pressure to the fabric. If your fabric blind requires more stain removal, we recommend calling a professional company that provide ultrasonic cleaning. Note that ultrasonic cleaning is not appropriate for all room darkening fabrics. Be mindful that some fabrics are dry-clean only. Always check the manufacturers recommendations. For custom drapery, we recommend contacting a professional dry-cleaning company that specializes in drapery. For vinyl shutters, there is a special vinyl cleaner available.

Yes, we can! We resize many types of blinds. Just bring it in to us to have a look at and we’ll go from there. Cost depends on the complexity of service.

Because we are a true custom window treatment company, we do not carry ready-made products. Everything is made-to-order for our clients.

As much as the big box stores try to convince you, no, there is no standard when it comes to patio doors or windows; this is why it is so important to have the flexibility custom provides for a proper fit and operation.

Yes indeed! This is a cost-effective way of refreshing an existing treatment.